Privacy Policy

Last updated: October 14, 2025

Part I - Information We Collect and Control

Information You Provide

We collect information that you provide directly, such as when you:

• Request a quote, proposal, or consultation.
• Sign up for an account or client portal access.
• Subscribe to our newsletters or updates.
• Purchase a service, such as website design, SEO, or reputation management.
• Contact us via email, web forms, or phone.

This may include your name, company name, email address, phone number, billing details, and any other information you choose to share. Credit card information is securely processed through PCI-compliant payment gateways and never stored on our servers.

Information We Collect Automatically

When you visit our websites or use our services, we may automatically collect certain information, including:

• Your IP address, browser type, and device information.
• Pages you visit and time spent on each page.
• Referring website or search query that brought you to our site.

We use this information to improve performance, understand visitor behavior, and enhance user experience. We do not use invasive tracking or non-essential third-party cookies.

Information from Third Parties

We may receive limited information about you from trusted partners such as payment processors, business directories, or social media platforms when you interact with our pages or ads. This data is used only to fulfill your requests or verify account activity.

Part II - How We Use Your Information

We use the information we collect to:

• Provide and manage our services, including web design, hosting, SEO, and marketing.
• Communicate with you about your account, invoices, or support requests.
• Send you important updates, security notifications, or service improvements.
• Offer you relevant marketing insights, if you've opted in.
• Improve our products, user experience, and business processes.

We may process your information when it is necessary to perform a contract, comply with the law, or when you have given consent. You may withdraw your consent or opt out of communications at any time.

Who Has Access to Your Information

Access to your personal data is restricted to authorized employees and contractors who need it to perform their job duties. Third-party partners who assist us (such as hosting providers, payment processors, or analytics services) must adhere to strong confidentiality and data protection standards.

Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

Part III - Information We Process on Behalf of Clients

As a digital marketing and hosting provider, Valpo Shelter Directory may process data that our clients control, such as contact forms, email lists, analytics, or website submissions. This information is processed solely on behalf of and according to the instructions of our clients.

We do not own or use this client data for our own purposes. Clients retain full ownership of their service data and can request export or deletion at any time.

If you believe your data has been processed by Valpo Shelter Directory on behalf of a client, please contact that organization directly. We will cooperate fully to ensure your rights are respected.

Part IV - Your Rights

Depending on your location, you may have rights under data protection laws, including the right to:

• Access the information we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your information.
• Restrict or object to our processing of your information.
• Request data portability.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe, consistent with applicable law.

Part V - Data Security

We implement strict administrative, technical, and physical security measures to protect your information. This includes AES-256 encryption, TLS 1.3 for data transmission, role-based access controls, regular security testing, and GDPR-compliant data handling.

While we work hard to protect your data, no system is completely secure. If we become aware of a data breach affecting your information, we will notify you and relevant authorities as required by law.

Part VI - International Transfers

Valpo Shelter Directory is based in the United States. If you are accessing our services from outside the U.S., your information may be transferred to and processed on servers in the United States or other jurisdictions where our trusted providers operate. We ensure that any such transfers comply with applicable data protection laws.

Part VII - Children's Privacy

Our websites and services are not intended for individuals under 16 years of age. We do not knowingly collect information from minors. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

Part VIII - Updates and Contact Information

We may occasionally update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. When significant updates occur, we will post a prominent notice on our website.

Contact Us

Valpo Shelter Directory
1013 Fuller Street SW
Cullman, AL 35055
Email: info@valposhelter.org
Phone: 219-229-1633